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From community answers to one-on-one live sessions — get the level of help that matches how you stream. Every plan includes a human behind it.
🔄 All paid support plans are auto-renewing subscriptions — cancel anytime before your renewal date.
Need hands-on help without an ongoing plan? Book a single session or a bundle — one charge, no recurring billing, no strings attached.
Fast live help for a single issue. Perfect when you hit a wall and just need someone to talk you through it.
A full hour to tackle setup, configuration, OBS integration, voice tuning, or anything else on your list.
Three full sessions spread over 30 days — ideal for new users who want a guided setup from install to fully live on stream.
Full feature breakdown so you know exactly what you're getting.
| Community | Assisted | Priority | Concierge | |
|---|---|---|---|---|
| Response & Access | ||||
| Support channel | Discord only | Email & ticket | Email & ticket | Email, ticket & dedicated Discord |
| Response time | — | 72 hours | 24 hours | Same day (Mon–Fri) |
| Priority ticket queue | ✗ | ✗ | ✓ | ✓ |
| Dedicated Discord channel | ✗ | ✗ | ✗ | ✓ |
| Live 1-on-1 Sessions | ||||
| 1-on-1 sessions per month | ✗ | ✗ | 1 session (30 min) | Unlimited (60 min each) |
| Screen-share troubleshooting | ✗ | ✗ | ✓ | ✓ |
| Full setup from scratch | ✗ | ✗ | ✗ | ✓ |
| Issue Resolution | ||||
| Minor issues | ✗ | ✓ | ✓ | ✓ |
| Major issues | ✗ | ✗ | ✓ | ✓ |
| Hands-on remote fixes | ✗ | ✗ | ✗ | ✓ |
| Setup & Configuration | ||||
| Setup guidance (written) | ✗ | ✓ | ✓ | ✓ |
| Platform connection help (Twitch, Kick, Velora) | ✗ | ✓ | ✓ | ✓ |
| Voice & TTS configuration | ✗ | ✗ | ✓ | ✓ |
| OBS overlay & browser source setup | ✗ | ✗ | ✓ | ✓ |
| OBS full scene building | ✗ | ✗ | ✗ | ✓ |
| AI & Personality | ||||
| AI response behaviour tuning | ✗ | ✗ | ✓ | ✓ |
| Personality training & prompting | ✗ | ✗ | ✗ | ✓ |
| Custom voice character setup | ✗ | ✗ | ✗ | ✓ |
| Advanced feature configuration | ✗ | ✗ | ✗ | ✓ |
| Extras | ||||
| Knowledge base & setup docs | ✓ | ✓ | ✓ | ✓ |
| Early beta access & previews | ✗ | ✗ | ✗ | ✓ |
Sessions are conducted via Discord video call or screen-share. You'll connect with a StreamBuddy team member who will take you through whatever you need — whether that's a first-time install, debugging a connection issue, configuring your AI co-host's personality, or setting up your OBS overlay. You drive the conversation. Sessions are booked through a scheduling link sent to your email after purchase.
You need at least the Base or Pro license to use StreamBuddy itself. Support plans are separate — they cover the human assistance side (setup, troubleshooting, training). If you haven't purchased a license yet, visit the pricing page to get one first, then come back here to add support.
Minor issues are things like a setting not behaving as expected, a voice not loading, or a platform connection needing re-authorisation — typically resolvable by email without a live session. Major issues are deeper problems: the app not launching, features completely non-functional after an update, or configuration conflicts that require screen-share to diagnose. Priority and Concierge plans cover both. Assisted covers minor issues only.
StreamBuddy's AI co-host responds to your chat with a voice, a name, and a personality you define. Personality training (Concierge plan) means a live session dedicated to crafting that persona with you — dialling in the right tone (funny, hype, chill), writing a system prompt that fits your stream's vibe, selecting a voice character that sounds natural, and testing responses against real chat scenarios. Think of it as a creative briefing for your AI co-host.
Yes. Session packs are standalone — you can buy one even if you already have an Assisted or Priority plan. They're useful if you want extra live time beyond your monthly allocation, or if you just prefer pay-as-you-go rather than a subscription.
Yes, monthly plans can be cancelled any time before your next billing date with no penalty. Quarterly, 6-month, and annual plans are billed upfront for the full period but can be cancelled before they renew. Your StreamBuddy software continues to work after a support plan lapses — you simply lose access to direct support and live sessions.
All paid support plans are available on four billing cycles: Monthly (full price, cancel anytime), 3-Month (save 17%), 6-Month (save 28%), and Annual (save 44%). Use the toggle above the plan cards to see exact prices for each period. The longer the commitment, the lower the effective monthly cost — annual works out to less than half the monthly rate.
Join our Discord community (free) for peer support, or email us directly at support@modminds.site. We respond to all emails — paid plans just guarantee a response time and prioritise your ticket in the queue.
Open a support ticket using your serial key and email address. Track responses and get help directly from the team.
Join the Discord and ask the community, or drop us an email — we'll point you in the right direction before you spend a cent.
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